Cancellation and Refunds

Last updated: September 28, 2026

Where things stand

Self-serve purchases are open. New accounts receive ten free credits, and you can buy a monthly plan or top up any amount of credits from inside the app whenever you need more. Free credits and credits granted by request have no cash value and are not refundable in money; purchased credits are covered by the refund policy below.

Cancellation Policy

You may cancel a monthly subscription at any time from your account settings. It stays active until the end of the current billing period, and no new charges are taken after that. A one-time credit top-up or pack has nothing to cancel — it is a single purchase, not a recurring charge.

Refund Policy

No cash refunds on delivered work. We sell digital assets (AI-generated photos and videos) that cannot be returned once generated, so we do not refund money for videos that were delivered.

Failed generations are refunded automatically in credits. If a video fails to generate, the credits it cost are returned to your balance without you having to ask. Re-rolling storyboard images and editing scenes before the final render never costs credits.

If you believe credits were deducted for a video that never arrived and were not returned, contact support with the campaign name and, if you can, a screenshot of the error.

We reserve the right to refuse a refund request if we detect potential abuse of our policy or violation of our Terms of Service.

Contact Us

For support inquiries, please contact us at business@igniteai.in.